Directed technical strategy and architecture for Rivian’s migration from Amazon Connect to Twilio Flex, leading a core team of 6 engineers across a 4,000+ agent contact center — replatforming inside sales and delivery with migrations in progress.
Shipped AI-powered call summarization and automated disposition categorization into the Flex platform, achieving 98% acceptance on generated summaries and reducing post-call workload significantly.
Built a versioned CI/CD pipeline that increased release cadence from monthly to weekly and eliminated manual environment promotion.
Led product and technical delivery of Rivian’s AI chatbot from architecture through public launch, contributing to approximately 12% of customer acquisition — including conversation architecture, live-agent handoffs, routing bridge, and a GraphQL endpoint serving real-time vehicle pricing.
Leading development of Command Center, a native desktop companion app built on Electron and the Twilio Flex SDK that automates cross-app workflows and orchestrates Salesforce UI interactions for agents.
Built Rivian’s customer operations platform from the ground up on Amazon Connect, handling 4,000+ daily contacts across 7 routing queues with full Salesforce CTI integration.
Architected and shipped the international expansion of the platform across US, Canada, and Germany — including locale-aware routing, multilingual queue configuration, and regional compliance requirements.
Designed and built a service messaging platform (Node.js / GraphQL / DynamoDB / Redis) powering real-time customer communications across delivery and service workflows.
Engineered a self-scheduling backend that enabled customers to book their own service appointments, accounting for 57% of all service bookings within 60 days of launch.
Built end-of-line voice testing infrastructure used to validate communication systems on 175,000+ vehicles before delivery.
Founded and led Romeo Power’s internal tools engineering team from scratch — established hiring, process, and technical direction for the function.
Built a payment reconciliation system that reduced monthly financial close from days to minutes, handling complex EV battery cell procurement data at scale.
Delivered a React-based reporting framework adopted org-wide by operations, finance, and engineering teams to replace manual spreadsheet workflows.
Built the Exponent community platform in React — grew to 2,000+ active users with 800+ verified PM and engineering interview questions, launching as the #1 product management community on Product Hunt.
Rebuilt the licensing distribution system for Slate Digital, a professional audio plugin company, replacing a brittle legacy flow with a reliable Node.js service.
Designed and built the telemetry system for CSUN’s first electric Formula SAE vehicle — streaming 30+ data points per second from onboard sensors via a WebSocket pipeline.
Engineered remote monitoring dashboards in Grafana accessible over 4G with sub-500ms latency, enabling the engineering team to diagnose issues live during test sessions.
Rebuilt and optimized a multi-application deployment pipeline using Docker and Jenkins, reducing release friction for the Energy Products engineering team.
Restructured a Python/React internal service tool used daily across the entire engineering support organization.
Designed and shipped an async Python package that auto-generated REST APIs from SQLAlchemy models, accelerating API development for backend teams.
Led a team of 4 interns to design and ship a mobile iOS app and web API MVP from concept to working prototype over a single internship cycle.
Ran lean-methodology checkout experiments that measurably reduced cart abandonment — iterating on UX flows backed by A/B test data across Java Spring and Node.js services.
Led scrum ceremonies as Scrum Master while shipping four production applications in PHP/Laravel serving CSUN’s faculty and student systems — handling authentication, data access, and REST API delivery.
Integrated IBM Watson NLU into a university search application to surface contextually relevant results across academic content.
Designed MySQL schemas and ORM model logic for multi-tenant university systems handling concurrent users across departments.
Rivian AI Chatbot
Led product and technical delivery of Rivian's AI chatbot from architecture through public launch — contributing to ~12% of customer acquisition. Built conversation flows, live-agent handoffs, routing logic, and a GraphQL endpoint serving real-time vehicle pricing.
Exponent Community
React community platform serving 2,000+ active users with 800+ verified PM and engineering interview questions. Launched as the #1 product management community on Product Hunt.
Formula SAE Electric
Developed a realtime data acquisition system connected to the web via 4G for CSUN's first Formula SAE Electric Vehicle. Delivers 30+ data points per second from the vehicle's Data Acquisition System to Grafana dashboards used by multiple engineering teams.
Excellence in Connected Experiences
Recognized for building Rivian's unified customer experience platform on Twilio Flex — spanning AI-powered contact center, chatbot, and service communications.
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OPEN TO
NEW ROLES.
Staff-level engineer and product-minded technical leader looking for my next opportunity. I build AI-powered products, scalable platforms, and high-performing teams — and I work best at the intersection of deep technical work and real business impact. Open to Staff Engineering and Product Engineering leadership roles — based in Los Angeles, remote-friendly.