Los Angeles, CA · Product Minded Software Engineer

HOLA.
SOY
ALEJANDRO.

Staff-level engineer and product-minded technical leader. Deep experience building AI, messaging, and customer experience platforms — contact centers, in-app messaging, SMS, voice, and real-time support at scale.

10+
Years exp.
Powering
175K+
Vehicles
Acquiring
12%
Of new customers
SIGNAL '26
Speaker
Alejandro Martinez
Node.jsGraphQLDynamoDBRedisTwilio
2023

Rivian Live Chat & Self Service

Built Rivian's 24/7 live chat and self-service messaging platform from the ground up — powering real-time customer communications across delivery and service workflows for owners nationwide.

ReactNode.jsPostgreSQL
2019

Exponent Community

React community platform serving 2,000+ active users with 800+ verified PM and engineering interview questions. Launched as the #1 product management community on Product Hunt.

NodeJSPostgreSQL4GWebSocketsGrafana
2019

Formula SAE Electric

Developed a realtime data acquisition system connected to the web via 4G for CSUN's first Formula SAE Electric Vehicle. Delivers 30+ data points per second from the vehicle's Data Acquisition System to Grafana dashboards used by multiple engineering teams.

Twilio SIGNAL 20262026

How Rivian Built a Unified Customer Experience on Twilio

San Francisco, CA300-Level Advanced
Watch
AWS re:Invent 20222022

Digital customer engagement for automotive (AUT201)

Las Vegas, NVAUT201
Watch
Twilio2026

Excellence in Connected Experiences

Recognized for building Rivian's unified customer experience platform on Twilio Flex — spanning AI-powered contact center, chatbot, and service communications.

View announcement

Languages

TypeScriptJavaScriptPythonPHP

Frontend

ReactAstroVueElectronHTML/CSS

Backend

Node.jsNestJSGraphQLApolloREST

Cloud & Infra

AWSTwilioTerraformDockerJenkinsVercel

Data

PostgreSQLDynamoDBMySQLRedisElasticsearch

Tools

GitFigmaJiraSalesforce

GET IN
TOUCH.

Staff-level engineer and product-minded technical leader. I build AI-powered products, scalable platforms, and high-performing teams. Based in Los Angeles, remote-friendly.