Los Angeles, CA · Product Minded Software Engineer

HOLA.
SOY
ALEJANDRO.

Staff-level engineer and product-minded technical leader. Deep experience building AI, messaging, and customer experience platforms — contact centers, in-app messaging, SMS, voice, and real-time support at scale.

10+
Years exp.
Powering
175K+
Vehicles
Acquiring
12%
Of new customers
Twilio
SIGNAL '26
Speaker
Alejandro Martinez
Node.jsGraphQLDynamoDBRedisTwilio
2023

Rivian Live Chat & Self Service

Built Rivian's 24/7 live chat and self-service messaging platform from the ground up — powering real-time customer communications across delivery and service workflows for owners nationwide.

ReactNode.jsPostgreSQL
2019

Exponent Community

React community platform serving 2,000+ active users with 800+ verified PM and engineering interview questions. Launched as the #1 product management community on Product Hunt.

NodeJSPostgreSQL4GWebSocketsGrafana
2019

Formula SAE Electric

Developed a realtime data acquisition system connected to the web via 4G for CSUN's first Formula SAE Electric Vehicle. Delivers 30+ data points per second from the vehicle's Data Acquisition System to Grafana dashboards used by multiple engineering teams.

Twilio SIGNAL 2026 2026

How Rivian Built a Unified Customer Experience on Twilio

San Francisco, CA 300-Level Advanced
Watch
AWS re:Invent 2022 2022

Digital customer engagement for automotive (AUT201)

Las Vegas, NV AUT201
Watch
Twilio 2026

Excellence in Connected Experiences

Recognized for building Rivian's unified customer experience platform on Twilio Flex — spanning AI-powered contact center, chatbot, and service communications.

View announcement

Languages

TypeScriptJavaScriptPythonPHP

Frontend

ReactAstroVueElectronHTML/CSS

Backend

Node.jsNestJSGraphQLApolloREST

Cloud & Infra

AWSTwilioTerraformDockerJenkinsVercel

Data

PostgreSQLDynamoDBMySQLRedisElasticsearch

Tools

GitFigmaJiraSalesforce

GET IN
TOUCH.

Staff-level engineer and product-minded technical leader. I build AI-powered products, scalable platforms, and high-performing teams. Based in Los Angeles, remote-friendly.